Accessibility Statement

Last Updated: May 19, 2025

At 3821 Digital Solutions LLC, we are committed to ensuring that our website and web application are accessible to all users, including individuals with disabilities. We believe that everyone should have equal access to information, products, and services, and we strive to comply with all applicable accessibility laws and regulations. This Accessibility Statement outlines our commitment and the measures we have taken (and continue to take) to achieve and maintain accessibility.

Our Commitment to Accessibility

Inclusivity is a core value at 3821 Digital Solutions. We are actively working to make our online services easy to use and accessible for the widest possible audience. This includes those who use assistive technologies such as screen readers, magnifiers, voice recognition software, or switch devices. Our goal is to provide a seamless and welcoming experience for all users, regardless of ability.

We are committed to complying with the Americans with Disabilities Act (ADA), the Web Content Accessibility Guidelines (WCAG) 2.1 (Level AA success criteria), and other relevant accessibility standards and regulations in the United States. Our ongoing efforts aim to conform with these guidelines and to meet or exceed the requirements of accessibility laws such as ADA Title III (which governs public-facing websites and services) and any applicable state accessibility mandates.

Accessibility Features of Our Services

We have implemented a variety of features and best practices to enhance the accessibility of our website and web application, including:

• Semantic HTML and Structure: Our site is built using modern HTML5/CSS3 standards with appropriate semantic elements (like headings, landmarks, lists, labels, and other markup) to ensure that content is structured logically. This helps assistive technologies like screen readers understand and navigate the content more effectively.
• Keyboard Navigation: The website and app are designed so that all interactive elements (such as menus, links, buttons, and form fields) can be accessed and operated using a keyboard alone. This benefits users who cannot use a mouse or rely on keyboard shortcuts. We have ensured that focus indicators are visible, so users can easily see which element is currently focused when tabbing through the site.
• Alt Text for Images: We provide descriptive alternative text (alt attributes) for meaningful images and graphics on our site. This allows users with visual impairments who use screen readers to understand the content and purpose of images. Decorative images or icons that do not convey information are either given empty alt attributes or implemented in CSS, so they are ignored by assistive devices.
• Color and Contrast: We have chosen text, backgrounds, and interface elements with an emphasis on clear visibility. Our design is tested to ensure sufficient color contrast between text and background, meeting or exceeding WCAG 2.1 AA contrast ratio guidelines. This helps users with low vision or color blindness to read content more easily.
• Resizable Text: Users can enlarge text content using browser zoom or text-resize features, and our website layout is built to respond appropriately. The design is intended to remain clear and functional even when zoomed in. We avoid using fixed-height containers for text to prevent clipping when text is resized.
• Captions and Transcripts: For multimedia content such as videos (e.g., any instructional or marketing videos we provide), we strive to include captions or transcripts so that users who are deaf or hard of hearing can access the information. We either use platforms that support closed captions or provide text alternatives when possible.
• Form Labels and Instructions: All form fields on our site are associated with text labels or instructions, and we provide clear error messages and cues for required fields. This makes it easier for users with screen readers or cognitive disabilities to interact with forms and input their information correctly.
• Avoiding Flashes and Hazards: We do not include content that flashes rapidly or could trigger seizures or severe discomfort for users with photosensitive epilepsy. We are careful with animations and motion, providing controls or alternatives when needed for users who may be sensitive to movement on the screen.
• Compatibility with Assistive Technology: We test our website using tools like screen readers (e.g., NVDA, JAWS, or VoiceOver) and other assistive tech to identify and fix any issues. Our developers follow ARIA (Accessible Rich Internet Applications) guidelines when native HTML is not sufficient, ensuring that custom interface elements are properly labeled and described to assistive devices.

Ongoing Efforts and Feedback

Accessibility is not a one-time effort for us, but an ongoing process. We are continually working to improve the accessibility of our Services. This includes:

• Regular Audits: We periodically conduct accessibility audits and testing on our website and application. These reviews help us identify any new issues that might arise as we update features or content. We utilize both automated testing tools and manual testing (including user feedback) to ensure thorough coverage.
• Team Training: Our design and development team receives training and resources on accessible design practices. We prioritize accessibility in our development lifecycle, considering it from the early design phase through to implementation and quality assurance.
• User Feedback Loop: We actively welcome feedback from all users regarding the accessibility of our site. If you encounter any accessibility barriers or have suggestions for improvement, we want to hear from you. User feedback is invaluable in helping us address issues that automated testing might not catch and in understanding real-world use cases.

Feedback Mechanism: If you experience any difficulty using our Services due to accessibility issues, or if you have any feedback or suggestions on how we can improve accessibility, please reach out to us:

• Email: mpeterson@3821digitalsolutions.com
• Phone: (970) 690-6655 (during our business hours)
• Mail: 3821 Digital Solutions LLC – Accessibility Feedback, Monument, Colorado, USA

When contacting us about an issue, it helps to provide as much detail as possible (what page or feature you were using, what happened, and what assistive technology you were using, if any). We will make every reasonable effort to address your concerns and respond within a timely manner. For issues that require more time to resolve, we may provide you with interim solutions or alternatives (such as supplying content in an alternate format) while we work on a fix.

Third-Party Content

While we are responsible for the content we create and control on our site, there may be some third-party content or features (for example, an embedded YouTube video player, a third-party chatbot widget, or social media feeds) that are not fully within our control. These third-party providers are responsible for the accessibility of their own content. However, we choose our integrations carefully and aim to partner with providers who share our commitment to accessibility. If an embedded third-party element poses an accessibility issue, please inform us, and we will investigate alternative solutions or workarounds, such as providing the content through an accessible means.

Accessibility Compliance Status

We are working diligently toward meeting the standards of WCAG 2.1 Level AA across our web properties. As of the last update of this statement, 3821 Digital Solutions’ website is in substantial conformance with these guidelines. This means most of the site’s features and content meet or exceed Level AA success criteria. However, we recognize that full accessibility is an ongoing journey. There may be some areas that need improvement or occasional content that falls short of ideal accessibility.

For example, some PDF documents or legacy multimedia content might not yet be fully optimized for screen readers, or there may be an instance where an image’s alt text needs better description. Whenever such issues are identified, we prioritize fixing them as soon as possible.

We are also aware that technology changes and new techniques for accessibility emerge. We stay updated on best practices and update our code and content accordingly.

Legal Compliance

3821 Digital Solutions LLC complies with relevant U.S. accessibility laws and regulations, including but not limited to the Americans with Disabilities Act (ADA). We interpret our obligations under ADA Title III (which requires places of public accommodation to be accessible to people with disabilities) as extending to our digital services. We also monitor other federal and state regulations, such as Section 508 of the Rehabilitation Act (applicable primarily to federal agencies and contractors, but a useful standard) and any state-specific laws (like California’s Unruh Civil Rights Act or others that can apply to websites). Our approach is to meet or exceed the requirements of these laws through compliance with recognized accessibility standards (primarily WCAG).

It is our policy not to discriminate against any person on the basis of disability in accordance with the ADA and all other applicable laws. We strive to ensure our communication with individuals with disabilities is as effective as communications with others, in accordance with ADA’s requirements.

Ongoing Training and Culture

Accessibility is part of our company culture. We regularly educate our team about the importance of accessibility and inclusive design. When developing new features or content, accessibility checks are part of our quality assurance process. We consider accessibility feedback from users and experts as an opportunity to improve and innovate.

We understand that accessible design benefits everyone, not just people with disabilities. Improvements like clearer navigation, captioned videos, and high-contrast text can enhance user experience for all visitors, especially in various environments (for example, captions help anyone in a noisy or quiet environment, and good contrast helps users in low-light conditions). By focusing on inclusive design, we aim to make our Services better for the broadest audience.

Contact and Feedback

Accessibility is an ongoing effort, and we are always looking for ways to improve. If you have difficulty accessing any part of our website or app, notice any content or feature that is not fully accessible, or have any suggestions on improving the accessibility of our Services, please do not hesitate to contact us. Your feedback is critical to helping us achieve our goal of universal access.

Contact us for accessibility questions or feedback:

• Email: mpeterson@3821digitalsolutions.com
• Phone: (970) 690-6655
• Business Address: 3821 Digital Solutions LLC, Monument, CO, USA

We will do our best to respond promptly (typically within 1-2 business days) and address the issues you’ve brought to our attention. Where possible, we will provide an interim solution for accessibility problems while we work on a permanent fix.

Thank you for supporting our efforts to make 3821 Digital Solutions accessible to everyone. We are dedicated to continual improvement and to upholding our responsibility to our diverse community of users. Together, we can ensure that our digital world is inclusive and accessible to all.

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